As a 501(c)(3) non-profit organization, Maynard House operates through guest fees, volunteers, and the generosity of financial donations.

603-643-3277

Maynard House
17 South Street
Hanover, New Hampshire 03755
info@maynardhouse.org
 

Resident Manager

JOB SUMMARY

Reporting to the Executive Director, the Resident Manager is responsible for managing the evening, overnight and weekend logistics of Maynard House. As such, the Resident Manager is expected to demonstrate the highest level of integrity, professionalism and competence. The Resident Manager will be able to successfully anticipate needs, exercise exceptional judgment when needed or required.

JOB RESPONSIBILITIES

Guest Relations

  • Serves as main point of contact for guests in the evening, overnight and on weekends
  • Ensures that the safety and support of guests is the first priority
  • Communicates to guests the house rules, expectations and policies and enforces as necessary
  • Resolves issues pertaining to guests and communicates with the Executive Director when additional support is necessary
  • Takes reservation requests, completes guest intake forms, registers guests, assigns guest accommodations, enters information into databases and orients guests to the house
  • Maintains local area knowledge to provide guests with pertinent information

Physical Plant

  • Maintains up-to-date knowledge of the building and grounds
  • Works with Executive Director and other staff to ensure building cleanliness and upkeep
  • During weekend/holiday shifts, RM is responsible for daily housekeeping/room turnovers.
  • Performs routine walk-throughs during each shift
  • Communicates with appropriate staff regarding property issues and necessary repairs

Volunteers

  • Communicates with shift volunteers the happenings in the house during their shift, and supports them as necessary
  • Provides orientation to volunteers as necessary

General

  • Maintains current knowledge of the history, mission, vision and goals of Maynard House
  • Welcomes guest and visitors to the house
  • Participates in developing, interpreting and implementing policies and procedures
  • Attends staff meetings as scheduled
  • Participates in special events at the house throughout the year

Resident Manager Shift

  • The Resident Manager is on duty every other week from 7:30 AM Saturday to 7:30 AM the following Saturday.
  • Monday-Friday no coverage is expected between 7:30 AM – 5 PM.
  • When a volunteer is on evening duty during the week (6:00-9:00 PM) Resident Managers can leave the building during their shift but must be within a 20 minute radius in case of emergency. Opportunity exists for flex coverage time between the two Resident Managers.
  • Resident Managers are in charge of the facility and provide coverage on the following holidays:
  • New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day. Coverage alternates annually.

QUALIFICATIONS

Education

High School diploma required. Bachelor’s Degree preferred, preferably in human services related areas of study.

Experience

Three to five years progressively responsible professional experience. Preference will be given to those with experience in the any of the following:

  • health/human services
  • property or building management
  • volunteer programs or management

Skills/Traits

The Resident Manager must:

  • Have personal integrity and a strong work ethic
  • Demonstrate strong communication and interpersonal skills
  • Be outgoing, compassionate, and have the ability to work independently as well as part of a team
  • Possess the ability to make procedural decisions and judgments
  • Possess problem solving and conflict management skills
  • Be open and comfortable with a variety of lifestyles
  • Maintain confidentiality at all times

Physical Demands

Regularly required to sit, talk, hear, stand, climb stairs and walk. Must occasionally lift and/or move up to 50 pounds.

LOCATION
17 South Street, Hanover NH 03755

www.MaynardHouse.org 


To apply for this position, please send a cover letter and resume to This email address is being protected from spambots. You need JavaScript enabled to view it.

For candidates not currently in the Upper Valley, we are happy to conduct Skype interviews.